Policies, Terms & Conditions
Terms & Conditions
- Electronic Communications - when you use our web site or send us email, you are communicating with us electronically. You agree to receive communication from us electronically. You agree that what we provide to you electronically satisfies any legal requirement stating that such communications must be made in writing.
- License – Sarkastic Dog grants you a limited license to view and use this web site and does not all you not to download or modify it in part or whole. You are explicitly not granted permission to use data gathering tools, link directly to individual site elements, or otherwise exploit this web site in part or whole for commercial purposes. You are given permission to link to the home page of this web site only, but you may not use the Sarkastic Dog logo in that link without permission.
- Your Account - It is your responsibility to keep your account login and password confidential. Sarkastic Dog does not sell any products to children but rather to adults who can make purchases with a credit card. If you are under 18 years old, you may use this web site under the supervision of a parent or guardian. Sarkastic Dog reserves the right to refuse service, delete accounts, remove and/or edit content, and cancel orders at our discretion.
- Risk of Loss - Once we pass your order on to the carrier of your choice, you assume the risk of loss of that order.
- Product Descriptions - Our product descriptions are as accurate as possible, but we do not guarantee that they are correct. If a product you receive is not as it was described on the site, then your only option is to return it in unused condition.
- Other Companies - Sarkastic Dog does not assume any responsibility or liability for any third party services offered through our web site.
Sarkasticdog.com and any information found on the site are offered for informational purposes only. Sarkastic Dog is not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by sarkasticdog.com. Sarkastic Dog is not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.
Sarkastic Dog is not liable for:
- Products damaged by the shipping company
- Packages delivered but not received by the customer
Please contact your shipping company for lost and damaged claims.
Copyright © Sarkastic Dog 2018. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on sarkasticdog.com, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Sarkastic Dog).
Damaged During Shipping
Contact us at 844-SARKDOG or via our online form https://www.sarkasticdog.com/Contact as soon as possible, and we will get any replacement product sent to you as soon as possible.
Returns of Undamaged Product
To return any product(s) that are not damaged, simply contact us and we will arrange a replacement or return. A 20% restocking fee will be applied for product returns that are not due to product damage.
While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department. Please contact us at 844-SARKDOG to contact a representative.
Shipping Policy/Delivery of Goods
Sarkastic Dog ships its orders through Printful's order fulfillment services.
- Q. How long will it take to process my order?
- A. Items ordered before 2 p.m. (central time) will be shipped within 2 weeks otherwise. Orders placed on Saturday, Sunday, and holidays, will be shipped on the next business day. If you ordered an item that is out-of-stock, you will receive an email with expected shipping date within 24 hours. Orders containing both in-stock and out-of-stock items will be shipped when all items are in stock.
- Q. What carrier is used for shipping?
- A. Our standard shipment method is FedEx Ground. We do ship internationally. We are sorry, but we do not ship to post office boxes. If you prefer to have your order shipped by UPS, just let us know and we will arrange it for you.
- Q. How much will it cost to ship my order?
- A. Our shipping charges are based upon the total order weight. Our standard delivery method is FedEx the shipment cost for your order will be calculated in your shopping cart. These shipping rates are for the 48 continental United States. If you are located outside of the 48 continental United States, please contact us for shipping rates.
- Faster shipping methods and Saturday delivery are available for an additional charge. Please contact Sarkastic Dog to make arrangements for any special shipping needs for your order.
- Q. Do you ship internationally?
- A. We can ship internationally, please contact us at 844-SARKDOG for shipping rates.
What Information Do We Collect?
Sarkastic Dog only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.
Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products or services purchased. The email you provide during purchase will only be used to update you on information regarding your order.
Website Security Methods and Fraud Prevention
Any credit card information, or other sensitive information, collected by sarkasticdog.com is first transmitted to Secure Socket Layer (SSL) technology and then encrypted into our database, only accessible by authorized persons with right to access our systems. All authorized persons are required to keep information accessed via our database confidential. At our discretion, orders received over the phone or internet may require photo I.D. verification.
We prefer that customers pay for merchandise via MasterCard, Visa, Discover, American Express or Paypal. If you prefer, you can also utilize PayPal On-line Payment Services. For customers who prefer to mail us their order, we accept Cashier’s Checks or Money Orders **ONLY**.
ATTENTION PAYPAL CUSTOMERS: Sarkastic Dog only ships to PAYPAL *CONFIRMED* addresses. If your address has not been confirmed by PAYPAL, please pay by sending us a cashier’s check or money order. Thank you.
Currency in which transactions on Sarkasticdog.com will be conducted is in United States currency.